Service productization.

Service design and product design, brought together.

Explore our services
Sculptural Dozzen blocks connected by a blue band carrying the words Service and Product

Clarity is
what we make.

When leaders in government and organisations are planning what comes next, we work with their teams and users to explore new services, rethink existing ones and test ideas so they can make informed decisions sooner.

See where we’ve worked

Different disciplines.
One connected service.

Research. Service design.
Product design. AI implementation.

Dimensional blue, black and white bands weave research, design and build into one structure

What do you
want to change?

Start where you need us.
Choose one offering or combine them.

Average 7 days

Service concept

For a new service or an existing one that needs rethinking.

A researched service model and working prototype.

What’s included

  • Research and evidence synthesis
  • Service journeys, roles and rules
  • Working prototype
  • Findings and recommendations

Starting at US$15,000

Discuss a service concept

Average 2–4 weeks

Service pilot

For testing a service with a limited group.

A focused first version prepared for real use.

What’s included

  • Defined pilot scope and workflows
  • Working service version
  • User onboarding
  • Evaluation and recommendations

Starting at US$35,000

Plan a service pilot

Average 6–8 weeks

Service launch 1.0

For taking a tested service into everyday operation.

A first production version, ready to operate.

What’s included

  • Defined production scope and workflows
  • Production service version
  • Team onboarding and handover
  • Launch support and operating guidance

Starting at US$70,000

Plan your launch

Duration based on your needs

Design review

For an existing service or a product in delivery.

An expert review with specific changes and priorities.

What’s included

  • Service and experience assessment
  • User validation
  • Prioritised design recommendations
  • Guidance for the delivery team

Different settings.
Real work.

Government. Culture. Retail. Learning.

Abu Dhabi government entity

Museum learning

Connected educational content across a portfolio of museums.

Service concept

UAE federal government authority

Digital government

Shaped digital strategy, assessed UX maturity and developed service pilots.

Design reviewService launch 1.0

Regional retail group

Retail discovery

Designed a mall wayfinding platform to help visitors explore and find shops, with space for paid advertising.

Service concept

Abu Dhabi government entity

Connected workflows

Developed a service pilot for end-to-end organisational workflows with integrated AI.

Service pilot

Dubai government initiative

Learning with AI

Developed an AI learning copilot to support design-thinking education.

Service launch 1.0
Conceptual brand image: a monochrome design specialist framed by an architectural bracket and a blue Together ribbon

Senior
specialists.
One team.

Senior specialists, brought together in the combination your project needs.

Experience from

AWSAmazonMicrosoftAKQAMotorolaZaha Hadid
More about Dozzen

FAQ.

What is Dozzen?

Dozzen is a service and product design company founded by Pedram Rafie in Vancouver, Canada, in 2017. It began as a branding and consulting agency and continues today with a focus on helping organisations work through complexity.

Pedram’s experience with Amazon, AWS and government organisations shaped this direction. In Dubai, his collaboration with ATÖLYE began with TDRA and grew into the projects shown above.

Why Dozzen?

Speed, focused expertise and lower overheads. We use an AI-first approach to research, prototype and build, helping teams test ideas sooner and keeping delivery affordable. Our instructors also create AI learning programmes, bringing that practice into how we work.

Who will work on your project?

Our team is made up of senior specialists from different disciplines, brought together in the combination your project needs. Our team includes people with experience at AWS, Amazon, Microsoft, AKQA, Motorola and Zaha Hadid. The team is shaped around the problem, whether you need one offering or a combination.